Refund policy

Return and Refund Policy

At iffhyz, we take pride in the design, quality, and craftsmanship of everything we create. We want you to feel completely confident with every purchase, which is why we offer a full 100 percent money back guarantee. If something is not quite right with your order, we are here to make it right.

The 7 Day Window

You have 7 days from the moment your parcel is delivered to request a return, exchange, or refund. If 7 days have passed since your delivery date, we unfortunately cannot offer a return or refund.

Product Condition

To be eligible for a return or exchange, your item must be in the same condition as when you received it. It should show no signs of external damage, heavy wear, alteration, or misuse. As long as the item is in its original state, we will happily process your request whether it is a sizing issue, a manufacturing defect, or simply a change of mind.

Shipping and Return Costs

If we sent you a defective piece, a damaged item, or the wrong order by mistake, we will cover all courier costs for the return and replacement.

If you are returning or exchanging an item due to a sizing preference or a change of mind, you will need to send the parcel back to our address using any reliable trackable courier service of your choice.

Refunds

Once your returned parcel reaches us and passes a quick quality inspection, we will notify you to confirm your refund. Approved refunds are processed promptly via direct bank transfer. Please allow 3 to 5 working days for the amount to reflect in your bank account.

How to Start a Return

To begin a return or exchange, simply reach out to our customer support team via WhatsApp or send us a direct message on our official Instagram page. Please include your order number and a quick note about your request so our team can guide you right away.