Refund policy
Return & Refund Policy
At Iffhyz, your satisfaction is our priority. Please read this policy carefully before making a purchase.
Eligibility for Returns
We accept returns within 7 days of the delivery date. To qualify for a return, your item must meet the following conditions:
- Item must be unworn and unused
- Item must be in the same condition as received
- Item must be free from stains, odors, or damage
- Original tags must be intact
Items that do not meet these conditions will not be accepted for return.
How to Initiate a Return
To start a return, please follow these steps:
- Email us at [your email] within 7 days of receiving your order
- Include your order number and reason for return
- Attach photos of the item if it was received damaged or incorrect
- Wait for our confirmation before sending the item back
We will respond within 1–2 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
- Approved refunds will be processed to your original payment method
- Refunds typically appear within 5–7 business days depending on your bank
- You will receive an email confirmation once your refund has been issued
Exchanges
We offer exchanges for a different size or color of the same item, subject to availability. To request an exchange, follow the same process as a return and mention your preferred replacement in your email.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items that have been worn, washed, or altered
- Items damaged due to customer mishandling
- Sale or discounted items (unless received damaged)
Return Shipping
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping service
- Iffhyz is not responsible for items lost in return transit
- If the item was received damaged or incorrect, we will cover the return shipping cost
Contact Us
Have questions? We're here to help.
📧 Email: info@iffhyz.shop 🕐 Response time: 1–2 business days